25 takabet: Privacy Policy

This Privacy Policy explains how 25 takabet collects, stores, and uses the personal information you provide when you register, deposit funds, or contact our support team. Reading it takes about five minutes. If anything is unclear, reach out via Live Chat — details are at the bottom of this page.

---

Who Runs This Platform

25 takabet operates the website at https://25takabet.co and any associated mobile applications, including the Android APK available from our site. When this policy says "we", "us", or "25 takabet", it refers to the legal entity operating this platform.

We serve players in Bangladesh who use BDT-denominated accounts and pay via bKash, Nagad, Rocket, Upay, and Bank Transfer. Our platform is intended for adults aged 18 and over only.

---

Data We Collect From You

We collect data in three ways: directly from you when you register or contact us, automatically when you use the platform, and from third-party payment processors when you make a deposit or withdrawal.

Registration and Account Data

• Full name as it appears on your National ID Card (NID), passport, or driving licence
• Date of birth (to verify you are 18 or older)
• Mobile number linked to your bKash, Nagad, or Rocket account
• Email address (for account notifications and recovery)
• Username and hashed password

KYC and Identity Verification Data

Before your first withdrawal, 25 takabet requires you to complete KYC verification. Accepted documents include your National ID Card, passport, or driving licence. We review submissions within 2 hours during business hours. Document images are stored securely and used only for identity verification and fraud prevention.

Financial Transaction Data

• Deposit and withdrawal amounts in BDT
• Payment method used (bKash, Nagad, Rocket, Upay, or Bank Transfer)
• Transaction reference numbers returned by the payment processor
• Timestamps of all transactions

Usage and Technical Data

• IP address and approximate location at login
• Device type, operating system (Android 8.0 and above for app users), and browser
• Pages visited, games played, session duration
• Crash reports and app version (current: 3.7.15) for bug fixes

---

How We Use Your Information

We do not use your data to build advertising profiles or sell it to third-party marketers.

---

When We Share Your Data

25 takabet does not sell personal data. We share it only in these specific situations:

• Payment processors (bKash, Nagad, Rocket, Upay, banks): to complete your BDT deposits and withdrawals. Each processor has its own privacy policy.
• Game providers (Habanero, Red Tiger, CQ9, JDB, Evolution): your account token is passed to the provider's game server so your session is authenticated. No financial data is shared.
• Fraud and compliance tools: anonymised or hashed data may be processed by our fraud-detection partner to flag suspicious activity.
• Law enforcement or regulatory authorities: when we are legally required to disclose information, we will do so and notify you where the law permits.

---

How Long We Keep Records

Account and transaction records are kept for a minimum of five years from account closure. This period is driven by financial record-keeping obligations. After five years, data is deleted or anonymised unless a legal hold is in place.

KYC documents are kept for the same five-year period. Usage logs and technical data are deleted after 12 months. Support chat transcripts are kept for 24 months.

---

Exercise Your Privacy Rights

As a 25 takabet player you have the following rights regarding your personal data:

• Access: Request a copy of all data we hold on your account.
• Correction: Ask us to fix inaccurate details (for example, a misspelled name on your KYC record).
• Deletion: Request that your account and associated data be deleted, subject to any legal retention periods.
• Restriction: Ask us to pause processing while a dispute is resolved.
• Portability: Receive your transaction history and account data in a structured, machine-readable format.
• Withdraw consent: Opt out of marketing communications at any time through your account settings or by contacting Live Chat.

We aim to respond to all privacy requests within 30 days. For complex requests that require identity verification, the deadline may extend to 60 days — we will inform you if that happens.

---

Cookies and Tracking Tools

25 takabet uses cookies and similar local-storage mechanisms to keep you logged in, remember your language preference, and measure which pages are most useful. We do not use third-party advertising cookies.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. Cannot be disabled. Examples: session token, CSRF protection.
• Performance cookies: Anonymised analytics that help us understand page load times and error rates on Android 8.0+ devices.
• Preference cookies: Store your chosen currency display (BDT) and notification settings.

You can clear cookies through your browser or device settings. Clearing essential cookies will log you out of your account.

---

How We Keep Your Data Safe

We use industry-standard measures to protect your data at rest and in transit:

• TLS 1.2 or higher on all connections between your device and our servers
• Passwords are hashed with a strong one-way algorithm — even our staff cannot read your password
• KYC documents are stored in an encrypted, access-controlled file system
• Privileged access to production systems requires multi-factor authentication
• Regular security audits by an independent third party

If a data breach occurs that is likely to affect your rights, we will notify you without undue delay and no later than 72 hours after we become aware of it.

---

Players Must Be 18 or Older

25 takabet does not knowingly collect data from anyone under 18. Date of birth is verified at registration, and KYC verification provides a secondary check. If we discover that a minor has registered, the account will be closed immediately and any funds returned after identity checks.

If you believe a minor has registered on 25 takabet, contact our 24/7 Live Chat immediately.

---

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, payment methods, or applicable law. When we make material changes, we will notify you via email or an in-app notification at least 14 days before the changes take effect.

The date at the top of this page always shows when the policy was last revised. Continuing to use 25 takabet after a change takes effect means you accept the updated terms.

---

Get in Touch

For any questions about this Privacy Policy, or to exercise your data rights, contact the 25 takabet privacy team through our 24/7 Live Chat on the website or in the app. Live Chat is the fastest way to reach us — most requests receive a first response within one hour.

For formal written requests — such as a full data export or an account deletion request — please use Live Chat to open a support ticket and our team will guide you through the process.